Ericsson Recruiting Support Engineer(Freshers), Location: Chennai

Website of the company: http://www.ericsson.com/in

 

Job Details

 

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

 

Responsibilities and Tasks:

• Customer Issue handling
• Handling of proactive support
• Software Update Management (SUM) handling
• Knowledge Management Tool (KCS) Coaching
• Remote Service Gateway (RSG) Coaching

Qualification:

Core Competences

• Database & Unix - Working experience
• Negotiation & Argumentation skills
• Administrative skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Presentation & communication skill
• Software support
• Network level competence

Minimum Qualification and Experience Requirements

• Bachelor of Engineering / MCA

Preferred Qualification and Experience Requirements

• Customer issue handling
• Handling of proactive support (optional)
• Software Update Management handling (optional)
• KCS Coaching (optional)
• RSG Coaching (optional)

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