Xerox Recruiting Tech Helpdesk Jr. Analyst (Freshers), Location: Bangalore

Website of the company:  http://www.xerox.com/ 

Job Details  

May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

Applies understanding and knowledge of information systems products and services to assist users

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

Coordinates referrals to appropriate technical, professional, or service personnel

Receives and prioritizes issues and forwards using appropriate escalation procedures

Provides functional or task leadership

Coordinates special projects and system upgrades

Briefs customers and/or management on the status of resolution efforts

Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

Recommends system or process improvements, including procedures, training, and enhanced documentation

All other duties as assignedLearns to use professional concepts.

Applies company policies and procedures to resolve routine issues.

Works on problems of limited scope.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships internally.

Normally receives detailed instructions on all work.

Typically requires no previous professional experience.

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