Sungard Recruiting Engineer - Application Support (1-2 Years Exp), Location: Pune

Website of the company: http://www.sungard.com/india

 

Job Details

Responsibilities:
•Provide functional and technical support to customer across regions in multi-shift mode.
•Develop an in-depth functional know-how and work flows of the product.
•Develop sound technical and architectural understanding of the product.
•Develop a customer centric approach and ability to multi-task.
•Log issues into tracking system and monitor through to closure
•Review and research of issues that arise.
•Pro-active communication of the status of those issues with the clients
•Coordinate with Product Engineering and development teams in analyzing complex product issues.
•Work in close co-ordination with PS, Development and hosting support teams.
•Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.


Mandatory Requirements:

•1 - 2 years of industry experience in providing application/technical support
•Excellent problem solving capability, thinking and Analytical Abilities
•Working knowledge of Windows 2008 and SQL Server 2005/2008
•Basic SQL query writing and understanding
•Knowledge of Stored Procedures, Triggers, Schema and Views
•Knowledge of Indexing, Database Roles and User Policies
•Excellent interpersonal and communication skills (verbal and written both)
•Ability to build and maintain strong client relationships
•Energetic and Enthusiastic
•Teamwork and partnering abilities
•Eye for details and accuracy

Desired Requirements:

•Knowledge of one or more of matching and reconciliation applications
•Any technical certifications would be an added advantage

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