CA Technologies Recruiting Associate IT Customer Support Analyst (Freshers), Location: Hyderabad

Website of the company: http://www.ca.com/us/default.aspx

Job Details

Technical Skills:
• Knowledge of operational Incident/Problem management tools such as Service Desk, etc.
• High level of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating Systems and MS office products.
• Have a good understanding and experience in PC Hardware Troubleshooting (Preferably Dell, Lenovo)
• Very good knowledge and experience on Laptop/Desktop Imaging process inCorporate environments (How to build a system from scratch).
• Have a good understanding and exposure of Blackberries, Iphones, Androids and other Mobile devices.
• Have a good understanding and exposure of the Software delivery solution to the Desktops/laptops in Corporate Environments.
• Have a good understanding and exposure of Antivirus and Malware solutions in Corporate Environments.
• Have a good understanding and exposure of VPN and Wireless solutions in Corporate Environments
• Have an understanding of LAN/WAN setups in offices.

Preferred Education: 
Bachelor's Degree (in Engineering) or global equivalent in Computer Science or related field  

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