Meditab Software Off-Campus Technical Suppor (Freshers), Event date: 19 Apr 2013, Last date: 15 Apr 2013, Location: Ahmedabad

Website of the company: http://www.meditab.com/

Job Details 

Eligibility:

- 2012 batch BE/BTech/MCA
- Good pH score
- Good academic record

Job description:

- Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
- Installing and configuring software and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Logging client queries.
- Analyzing call logs to spot trends and underlying issues.
- Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Supporting the roll-out of new applications.
- Maintaining and monitoring the application functionalities.
- Following diagrams and written instructions to repair a fault or set up a system.

Job requirements:

- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

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