Ericsson Recruiting Support Engineer(Freshers), Location: Chennai
Website of the company: http://www.ericsson.com/in
Job Details
The
Support Engineer is responsible for handling problems that have been
reported by customers or other Ericsson support organizations.
Responsibilities and Tasks:
- Customer Issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
Core Competences
- Database & Unix - Working experience
- Negotiation & Argumentation skills
- Administrative skills
- Planning & Organizing skills
- Problem solving & strategic thinking
- Presentation & communication skill
- Software support
- Network level competence
Minimum Qualification and Experience Requirements
- Bachelor of Engineering / MCA
Preferred Qualification and Experience Requirements
- Customer issue handling
- Handling of proactive support (optional)
- Software Update Management handling (optional)
- KCS Coaching (optional)
- RSG Coaching (optional)
Apply Process @ Check Details & Apply Online


