Cable&Wireless Worldwide Recruiting IT service Desk Engineer(0-3 Years Exp), Location: Bangalore

Website of the company: http://cw.com/

Job Details  

Requirements

Technical Competencies (Skills and Experience)

Essential

·         Excellent telephonic communication skills, especially in managing UK accent

·         Good understanding of UK Culture

·         Ability to form rapport on phone with UK colleagues

·         Understanding of Windows Infrastructure more focussed at the desktop level including remote desktop management

·         Understanding of anti virus, patching process, image builds etc

·         Very basic understanding of variety of platforms like Unix, Mainframes, SAP etc

·         Understanding of windows server infrastructure including domains, Active Directory and Exchange

·         Ability to understand criticality of an issue when it is reported based on business impact

·         Good analytical skills

·         Innovative

·         Excellent interpersonal skills

·         Team player with ability to relate to team dynamics and team goals

·         Engineering Degree with 0-3 years of work experience in a similar environment

Desirable 

·         Knowledge of Cisco Routers and Switches

·         MCSE, A+ etc

·         Able to Use Network Monitoring tools to diagnose basic problems

·         Understanding of ITIL framework with ability to contribute to problem management initiatives

·         Understanding of IP networking, subnetting etc

Apply Process @ Check Details & Apply Online